020 8527 5991   school@handsworth.waltham.sch.uk   Handsworth Avenue, Highams Park, London, E4 9PJ  
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Parents Website Guide

Welcome to Handsworth Primary School's website
Here is a guide for parents to get the most out of our school website.

Stay Informed

Visit the school website’s home page and scroll down below the main slide show to view the school diary, calendar and links to latest news, events and articles.

Follow what your child is doing
Each class has a mini-website to showcase class work, display homework, outline key areas of the curriculum specific to the year group, list class awards and update class diary items. 
To follow your child’s activities, click on the main menu tab, ‘Classes’, and choose your child’s class.

Stay in contact
School may send you emails, SMS text messages and notifications using this web app. 
To make sure you always receive these messages you can do the following:
  • For emails ceck your spam/junk folder and if you notice an e-mail from handsworth.primary.school@schooltray.co.uk there, mark it as NOT spam/junk. You have to do this just once.
  • For SMS text messages make sure you give school your up-to-date mobile phone number.
CLICK HERE  if you experience any e-mail problems (i.e emails falling into junk/spam folders, not receiving emails, etc.)

Login to the website to do more
Your login details will be emailed to you when you register online or when the school registers you. 
Look out for this email.
To login click on the Login link at the top-right corner of the website. This will take you to the login page. Fill in your email, password and click on the Login button.
If you lose your password, please refer to Forgotten Password section just below the Login button. Please use this facility to recover lost passwords rather than contacting school.
Upon successful login you will be transferred to your main account page where you will see a note of any outstanding tasks assigned to you, such as school trip approvals, parents’ consultation evening slots booking, form filling, etc. 
To change your password, click on the Parents Details link
To report absence, click on the Absence Reporting and Requesting link
To see your children’s details, click on the Students Details link 

Access to secure pages and comment on permitted articles
If a page or article is created as “secure”, you need to log in to view it.
Some articles may invite comments from users who have logged in.  If so, this will be found at the bottom of the article. If you make a comment, your name will be displayed automatically under your comment. You can edit or delete the comment anytime.

Report absence or lateness online
Click on the Report Absence or Lateness icon on the home page or from the Quick Links drop down menu. 
If you are logged in, you will be directed to the Report Absence page.  If you are not logged in, you will be directed initially to the log in page.
On the Report Absence page choose the absence type and the student from the list and fill the form and submit. 
You and any other parent who is related to the absent student will receive an email to confirm that an absence has been reported. 
Approve & give instructions or decline school trips and other school activities
When school organises a school trip or any other activity that requires parental approval, you will be notified by an email message. 
This email message will have a link at the bottom. When you click on the link you will be transferred to a page on which you can choose to ‘approve’ or ‘decline’ permission.
There is also the option to add special instructions about your child and there may be other information or notifications from the organiser.
Please note that even if you miss or accidentally delete the email, you can still find the approval request and associated information by logging into the website. You will see the tasks assigned to you on your account page.

Fill forms online
You may be invited to fill forms online by email. 
Just click the button at the bottom of the email, login if required and fill the form and click the Submit button.

Book parents’ consultation evening time slots online
When school organises a parents’ consultation evening you will be notified by email. 
Click on the link, login and select the time slot you prefer for your child/children. You can change your time slot as long as there are slots available.
If you lose or accidentally delete the email you can still book your time slot by logging into the website and clicking on the parents ‘consultation evening task link. 


Email Problems

Please note: You may need to send yourself emails from the website to test if you will receive emails properly. To do this go to the login page, type in your registered email and follow the forgotten password procedure to send yourself an email from the website.

Emails Fall Into Spam or Junk Folders
  • In most cases finding the email from handsworth.primary.school@schooltray.co.uk in your spam/junk folder and marking it as not spam/junk will fix the problem.
  • For outlook emails (outlook, hotmail, etc) please add handsworth.primary.school@schooltray.co.uk to both Safe senders and domains and Safe mailing lists.  See instructions below for how to do this.
  • Sometimes you may be required to add handsworth.primary.school@schooltray.co.uk to your contact list.
  • If non of the above works or if you are not receiving any emails at all please contact us by sending an email to support@visiosoft.co.uk. Please include your full name, the school name, your registered email address and describe the problem you are having.
Adding handsworth.primary.school@schooltray.co.uk to Safe senders and domains and Safe mailing lists in outlook.live.com
  1. Login to your outlook or hotmail email account on a desktop browser
  2. Click on settings button on the top-right    The settings pane opens.
  3. Click on View all Outlook settings link at the bottom of the settings pane
  4. Click on Junk email link under Layout column.
  5. If  handsworth.primary.school@schooltray.co.uk is in Blocked senders and domains section remove it.
  6. Locate Safe senders and domains section
  7. Click on  + Add  link and copy and paste handsworth.primary.school@schooltray.co.uk to the field and press enter.
  8. Locate Safe mailing lists section
  9. Click on  + Add  link and copy and paste handsworth.primary.school@schooltray.co.uk to the field and press enter.
  10. Click Save button at the top-right to save the changes
  11. Log out from your outlook/hotmail email account and login again for the changes to take effect. Sometimes these changes may require an hour to take effect. 
  12. Send yourself an email from the school website as decribed above to test.
If the problem still persists contact us by sending email to support@visiosoft.co.uk. Please include your full name, the school name, your registered email address and describe the problem you are having.

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